DiPiazza - Resume

Professional Summary

IT and cybersecurity professional with expertise in MSP operations, endpoint security, and cloud administration. Proven track record in deploying enterprise security solutions, managing Microsoft 365 environments, and leading technical teams. CompTIA PenTest+ certified with hands-on experience in threat detection, incident response, and network optimization.

Experience

MSP Solutions Engineer

Telecommunications Company | June 2025 - Present

Lead onboarding and security deployment for MSP clients, implementing SentinelOne, NinjaOne, BlackPoint, Pax8, Bitwarden, Ironscales, and NordLayer VPN
Administer and secure Microsoft 365 tenants, managing licensing, configurations, and Exchange/Teams/SharePoint integrations
Investigate alerts and remediate threats, refining EDR and email security policies to reduce false positives and improve response times

Lead Technical Account Manager (Tier 2 Engineer)

Telecommunications Company | April 2024 - May 2025

Managed Tier 2 escalations under ITIL v4 framework, documenting bugs and feature requests through GitHub for permanent resolution
Diagnosed and optimized Linux-based Asterisk systems, improving call stability and SIP performance
Led cross-functional teams through VoIP deployment projects, achieving consistent on-time delivery and client satisfaction metrics

Technical Account Manager

Telecommunications Company | February 2022 - March 2024

Supported and implemented secure, cloud-based VoIP systems for enterprise clients, managing provisioning, endpoint setup, and network optimization
Diagnosed and resolved complex SIP, DNS, and NAT issues using Wireshark and Linux tools to ensure reliable system performance
Automated provisioning and diagnostics with Bash and AutoHotkey scripts, improving efficiency and reducing manual errors